Help / FAQ
Answers before you request transport quotes
Use these answers to understand the current Transhipp workflow: shipment requests, quote comparison, messages, booking details, photos, and status updates.
Help / FAQ
Frequently Asked Questions
Helpful answers about requesting, comparing, messaging, and booking transport quotes.
How does Transhipp work?
Choose a category, enter shipment details, compare quotes, message providers, and complete booking details when you choose a quote.
How do I receive transport quotes?
Submit one shipment request through the existing quote flow. Active transport providers can then respond with quotes for your route and details.
How many quotes can I receive?
The number of quotes depends on the shipment and provider availability. Quotes appear in your customer portal as providers respond.
Do I need an account?
The app supports customer account access for managing shipments, messages, quotes, and bookings after submitting requests.
Can I message a transport provider before booking?
Yes. You can open a quote conversation to ask questions before accepting a quote.
How do I choose a transport provider?
Compare quote amount, provider information, timing, messages, and shipment details before choosing the quote that works for you.
What happens after I accept a quote?
You complete booking details, the booking is created, and related messages and status updates stay attached to the shipment.
Can I upload shipment photos?
Yes. Shipment photos can be added where supported to help providers understand the item or load.
Can I change my shipment details?
If details need clarification, use messages and your customer portal to keep information organized around the shipment.
What if my shipment is not listed in a category?
Use the Other category and provide a clear description, route, dimensions, weight, and photos when available.
How do shipment status updates work?
Status updates are kept with the shipment and booking so customers can review progress in one place.
What information does the provider receive?
Providers see the shipment details needed to evaluate and quote the job, such as category, route, item details, timing, and relevant notes.
How do I cancel a request?
Use your customer account or contact support if you need help with a submitted request.
How do I contact Transhipp support?
Use the contact page to reach the Transhipp team with account, quote, or shipment questions.
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Tell us what you need transported and start comparing quotes in one organized place.